Frequently Asked Questions for Products, Services, & Client Etiquette

Fate and Flame Product FAQ

Who are Fate and Flame products for?

Fate and Flame products are for spiritualists, witches, rootworkers, mystics, and more. 

Are your products only for magic or witchcraft?

Fate and Flame creates handmade products for ritual use, invocation, paganism, magick, and witchcraft. How you use them is ultimately up to you.

I’m not a magical or spiritual person, can I use your products? 

It’s not my permission that you need, only your own 🖤

What kind of magic or witchcraft are Fate and Flame products suited for?

Fate and Flame's products are well-suited for candle magic, astrological magic, tarot card magic, pagan rituals, hedge witchcraft, hoodoo, and more. 

How long does shipping take?

1-3 business days are needed to lovingly pack and ship your order. There’s no shipping on pagan holidays, national holidays, or weekends. The length of time that your order is in transit depends on the shipping method you select at checkout. If you’re under a time-crunch, please upgrade your shipping and send me a message 😊

When will my favorite product come back in stock?

Fate and Flame products are handmade in small batches. It may take up to 5 business days to mindfully create new products for purchase. Note that some products may not come back into stock for a while (if at all), such as Limited Edition products and those aligned with astrological events. If you have questions, please send a message 💜

What kind of wax do you use in your candles and wax melts? 

Fate and Flame uses the highest quality, non-toxic soy wax blends available. These wax blends also produce excellent fragrance throw and optimal burning. 

Are your fragrances Prop 65 compliant?

Yes. Fate and Flame fragrances are all phthalate-free and Prop 65 compliant. Fate and Flame candle fragrances are proprietary blends of non-toxic, human-made fragrance oils and natural essential oils.

What kind of wicks do you use in your candles?

Fate and Flame uses high quality cotton wicks. As with all our materials, we like to keep it natural without sacrificing quality 🕯️

What is your return policy?

Fate and Flame is only one person (me, Kat). Since I’m one human hand-making products in small batches, returns are not accepted. However, I want you to be as happy with your order as I am with creating it! Please contact me with any issues and refer to our Refund Policy for additional info💜

 

Fate and Flame Service FAQ

What can I expect when I purchase a service?

When you purchase a service at Fate and Flame, such as a tarot reading or spell work consultation, you may choose an appointment time. Note that all appointment times are based in US Central Standard time. 

For ritual services and distance reiki, these services are booked in an appointment slot that fit my schedule and the goal of the service. After purchase, you will be provided with a date for when the service is to be completed. For unique and specialized services that require a prolonged period of work, an estimated timeline for service completion will be provided to you. Please see individual service listings for how the service will be delivered to you for more details.

How long will it take to schedule my distance service?

Scheduling of distance services depends on current availability within my schedule, which is subject to change with the flow of life. You will be contacted within one business day regarding the scheduling of your distance service.

How long will it take to complete my distance service?

The timeline it takes to complete your distance service depends on the service itself. 

For Distance Reiki, Spell Work Consultations, Trance Prophecy Readings, Candle Wax Readings, and Spell Results Readings, the timeline is typically 1-5 business days. 

For Deep Cleansing Rituals and House Clearings, the timeline for completion could be up to 30 days depending on your situation. Both of these services are highly-specialized services and are worked within moon cycles/astrological timing, so scheduling to begin your service may take up to 15 days. After your service has begun, depending on the nature and necessary duration of the service, it could take an additional 15 days to complete. The quality of the services will never be sacrificed to time. Your patience is appreciated and necessary.

What is your refund policy on services?

Due to the nature of the services offered and the time/effort it takes to complete a service on your behalf, there are no refunds once the service has been completed. There's no way to undo a service once it's been completed and no way to undo the time and effort spent to complete your service. There are no  guarantees about specific outcomes as a result of purchasing a service or having a service completed on your behalf. Please see the Refund Policy for more info.

Client Etiquette

What is client etiquette?

Client etiquette is respectful behavior in words and actions. Client etiquette includes: 

• Respectful communication, both in the words used and the frequency of communication. 
• Respect of time. Showing up on time for appointments and respecting time-limits of appointments.
• Respect of effort. Paying promptly for services and adhering to the information outlined in the Refund Policy.

What are Fate and Flame's policies for client etiquette?

Clients and customers are expected to behave with respect and integrity. Fate and Flame reserves the right to terminate the professional/client relationship at any point in time and will do so if boundaries are crossed.

The following behaviors aren't tolerated:

• Excessive emails, messages, or contact form requests.
• Fraudulent disputes or chargebacks filed with financial institutions.
• Disrespectful or intimidating language, behavior, or threats.

Fate and Flame reserves the right to refuse service and sales at any point in time. Fate and Flame is not obligated to respond to excessive emails or communication and will not tolerate harassment. Orders or appointments placed by clients/customers with a history of harassment will be cancelled without explanation.

How can I support your business as a client?

Support is always appreciated! You can support Fate and Flame by:

• Sharing Fate and Flame's social media posts, YouTube Videos, Blog Articles, Services, and Products. 
• Donating to help provide spiritual services to financially-challenged individuals who are in need of help that Fate & Flame can provide.
• Providing positive reviews online and word-of-mouth referrals. 

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Thank you for reading our FAQ's. Please contact us with questions.